Shipping & Delivery Policy

At Created Carat, we understand that every diamond purchase is meaningful. Whether you are choosing a loose lab-grown diamond, an engagement ring, or a custom piece of fine diamond jewelry, we are committed to providing a reliable and transparent shipping experience.

We offer international shipping to supported destinations, with secure packaging, shipment tracking, and complimentary express delivery on qualifying orders.

Please review the information below for shipping rates, order processing times, delivery estimates, and international shipping details.

1. Shipping Destinations

Created Carat ships lab-grown diamonds and fine diamond jewelry internationally from China to supported destinations worldwide.

Shipping availability may vary depending on your country or region, local import regulations, and carrier service coverage.

Available shipping methods and applicable charges will be displayed during checkout.

Certain destinations, remote areas, or restricted locations may have limited delivery options.

If your destination is unavailable during checkout, please contact our customer service team for assistance.

2. Shipping Rates & Methods

We offer Standard Shipping and Premium Express Shipping, with complimentary shipping available for qualifying orders.

Shipping eligibility and charges are calculated during checkout according to your order, destination, and available services.

Premium Express Shipping is complimentary on qualifying orders of $199 or more.

Standard Shipping

Estimated Transit Time: 10–30 business days

Standard Shipping may be provided through postal services or international delivery partners, depending on the destination.

Shipment tracking is available.

Premium Express Shipping

Estimated Transit Time: 3–7 business days

Premium Express shipments are generally handled by established international couriers such as DHL, FedEx, or UPS, subject to service availability.

Shipment tracking is available.

For security and delivery efficiency, Created Carat selects an appropriate shipping carrier based on the destination and available services. Specific carrier requests cannot always be accommodated.

Important: Shipping transit times begin after an order has been dispatched. They do not include order processing, jewelry production, or customization time.

Delivery estimates may vary due to destination, customs clearance, carrier operations, and other circumstances.

3. Order Processing & Production Time

Every order is reviewed and prepared with care before shipment.

Processing time varies according to the product type, inventory status, selected precious metal, and whether the jewelry requires additional manufacturing or customization.

Estimated Processing Times

These estimates refer to preparation or production before shipment and do not include international shipping transit time.

Ready-to-Ship Products

In-stock loose diamonds and ready-to-ship jewelry are generally prepared for dispatch within 1–3 business days after payment verification and order confirmation.

Additional verification or inspection may occasionally be required.

Made-to-Order Jewelry

Certain engagement rings, wedding bands, and fine jewelry pieces are manufactured after an order is confirmed.

Production time depends on the selected metal, design complexity, diamond setting, and other specifications.

For made-to-order gold or platinum jewelry, the estimated production periods listed above apply unless a different timeframe is specified on the product page or confirmed for your order.

Custom Jewelry

Fully custom-designed jewelry may require additional time for design consultation, CAD development, customer approval, production, and final quality inspection.

An estimated timeline will be communicated based on the approved design and order requirements.

Production generally begins after all necessary design details and approvals have been confirmed.

4. Estimated Delivery Time

Your estimated delivery timeframe consists of two separate stages:

Total Estimated Delivery Time = Order Processing or Production Time + Shipping Transit Time

For example:

• An in-stock diamond requiring 1–3 business days of processing, followed by 3–7 business days of Premium Express Shipping, may arrive in approximately 4–10 business days.
• A made-to-order 14K or 18K gold ring requiring 10–15 business days of production, followed by 3–7 business days of Premium Express Shipping, may arrive in approximately 13–22 business days.
• A made-to-order platinum ring requiring 15–20 business days of production, followed by 3–7 business days of Premium Express Shipping, may arrive in approximately 18–27 business days.

These examples are estimates rather than guaranteed delivery commitments. Additional time may be required for customs clearance, remote destinations, or exceptional circumstances.

If you need jewelry for a proposal, wedding, anniversary, or another important date, we recommend contacting us before placing your order to discuss the available timeline.

5. Business Days & Order Cutoff

Our regular order processing schedule is Monday through Friday, excluding applicable public holidays.

Business Hours: 9:00 AM – 5:00 PM, China Standard Time (UTC+8).

Orders placed during weekends, public holidays, or outside regular business hours will generally begin processing on the next business day.

Processing estimates begin after the necessary payment and order details have been verified.

For made-to-order and custom jewelry, production time may begin after the required specifications or final design approval have been confirmed.

6. Shipping Confirmation & Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Tracking details may take approximately 24–48 hours to become active after the carrier receives or scans the shipment.

You can monitor your package through the carrier’s official tracking service or a tracking platform such as:

https://www.17track.net/

Please note that tracking updates may occasionally be delayed during international transfers or customs processing.

If your tracking information has not updated for an extended period, please contact us for assistance.

7. Shipping Address & Delivery Security

To help ensure successful delivery, please provide a complete and accurate shipping address when placing your order.

Your shipping information should include:

• Recipient’s full name.
• Street address and building or apartment details.
• City, state, or province.
• Postal or ZIP code.
• Country.
• Valid contact telephone number.

Signature Requirements

For security reasons, shipments containing valuable diamonds or jewelry may require a signature upon delivery.

Please ensure that you or an authorized recipient will be available to receive the package.

Alternative Shipping Addresses

We may accept delivery to a workplace or another suitable address.

For high-value orders, additional identity, billing, or address verification may be required to protect customers against unauthorized transactions.

These checks may affect processing time.

Restricted Addresses

We generally cannot deliver high-value jewelry shipments to hotels or P.O. Boxes.

Additional address restrictions may apply depending on the courier or destination.

If you are unsure whether your address is suitable, please contact us before ordering.

8. Changing Your Shipping Address

If you discover an error in your shipping address, please contact us as soon as possible at:

info@CreatedCarat.com

We will make reasonable efforts to update your shipping information before the order is dispatched.

Once a shipment has been handed to the carrier, address changes may be restricted or unavailable.

If a package is returned or requires redelivery because of incomplete or incorrect information supplied by the customer, additional shipping charges may apply where permitted by law.

We will review the circumstances and communicate any applicable charges before arranging another shipment.

9. International Customs, Duties & Taxes

Orders shipped internationally may be subject to import duties, value-added tax (VAT), goods and services tax (GST), customs clearance fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise during checkout or in your order confirmation, import-related charges that are not collected by Created Carat may be payable by the recipient.

These charges are determined by local customs authorities and may vary depending on the destination, product classification, declared value, and applicable regulations.

We recommend checking your country’s import requirements before placing an international order.

Customs Clearance

International shipments may undergo customs inspections or additional documentation checks.

Created Carat will provide appropriate commercial shipping documentation and reasonable assistance when required.

We cannot declare false product values, misrepresent merchandise, or mark commercial orders as gifts to avoid legally applicable import duties or taxes.

Refused Customs Charges

If a shipment cannot be delivered because required customs charges are refused or import clearance cannot be completed, please contact us promptly.

Any return, reshipment, additional charges, or refund will be assessed according to the circumstances, our applicable return policy, and mandatory consumer protection laws.

Customers may be responsible for reasonable additional costs resulting from their failure to fulfill applicable import obligations, where such charges are lawfully recoverable.

10. Shipping Delays

We make reasonable efforts to prepare and dispatch orders within the stated processing or production timeframe.

However, delays may occasionally arise due to:

• Additional order verification.
• Jewelry production or quality inspection requirements.
• Unexpected material availability issues.
• Customs clearance or import inspections.
• Carrier disruptions or transportation delays.
• Severe weather or other exceptional circumstances.

If we become aware of a material delay affecting your order, we will contact you with updated information and, where reasonably possible, a revised dispatch or delivery estimate.

Where required by applicable law, you may be entitled to accept a revised timeframe or cancel the affected order and receive an appropriate refund.

We recommend placing time-sensitive orders well in advance.

11. Lost, Damaged, or Missing Packages

We take care when preparing and packaging lab-grown diamonds and fine jewelry for international shipment.

If your order arrives damaged, appears to have been opened or tampered with, or is not delivered as expected, please contact us promptly.

Email: info@CreatedCarat.com

Damaged Packages

If possible, please:

1. Photograph the external packaging before opening it.
2. Retain the packaging and all accompanying materials.
3. Take clear photographs of any damaged jewelry or merchandise.
4. Contact our customer service team with your order number and a description of the issue.

We will review the reported problem and work with the relevant carrier to investigate.

Lost or Missing Shipments

If your tracking information indicates a delivery problem or your package appears to be missing, please contact us.

We will review the tracking information, communicate with the shipping provider, and assist in determining an appropriate resolution.

Responsibility for shipping loss or damage will be determined in accordance with applicable law and the agreed delivery arrangements.

Where the seller is legally responsible for goods until they are received by the customer or an authorized recipient, Created Carat will honor that obligation.

Customers will not be required to resolve a seller-responsible shipping loss solely with the carrier.

12. Undeliverable or Returned Shipments

A shipment may be returned to us if:

• The delivery address is incomplete or incorrect.
• The recipient cannot be reached after reasonable delivery attempts.
• The shipment is not collected within the carrier’s permitted period.
• Applicable import requirements are not completed.
• The destination is subject to shipping restrictions.

If your package is returned, we will review the reason and contact you regarding available options.

Reshipment fees or other reasonable charges may apply when a failed delivery is attributable to circumstances within the customer’s control, subject to applicable law.

If the delivery failure resulted from an error by Created Carat or its shipping arrangements, we will provide an appropriate remedy in accordance with applicable legal obligations.

13. Returns & Refunds

Shipping arrangements for product returns are separate from the original delivery process.

Eligibility for returns, exchanges, cancellations, and refunds depends on the product type, order circumstances, and applicable legal requirements.

Please review our Refund & Return Policy for further information.

Custom-designed and personalized jewelry may be subject to different return conditions from standard ready-to-ship products.

Nothing in this Shipping & Delivery Policy limits statutory remedies for defective, damaged, misdescribed, or undelivered goods.

14. Contact Created Carat

If you have questions about shipping methods, production times, international delivery, tracking, or an existing order, our customer service team is here to help.

Created Carat

Email: info@CreatedCarat.com

Website: https://createdcarat.com

We are committed to helping your lab-grown diamonds and fine jewelry reach you safely, with clear communication and thoughtful customer care.

This policy should be read together with our Terms of Use, Refund & Return Policy, and Warranty & Aftercare Policy. Mandatory consumer rights under applicable law remain unaffected.